By NAN
In line with its ongoing reform agenda and digital transformation efforts, the Public Complaints Commission (PCC) has successfully concluded a two-day intensive training on Advanced Registry and Records Management, aimed at building the capacity of its staff across departments.
The training workshop which was organized at the PCC Headquarters, Maitama , Abuja between 10th 10th July – 11th July , 2025, brought together professional resource persons and selected members of staff of the Commission for interactive sessions centered on electronic record keeping, modern filing systems, archival practices, and the application of cloud-based registry technologies.
The workshop commenced with a technical sessions ably anchored by Mr. Idiaghe Michael, who emphasized the critical role of e-records in modern service delivery, including their life cycle, security, digitization processes, and the integration of AI for efficiency.
Mr.Michael interestingly engaged participants through case studies and practical strategies to ensure safe and efficient document handling in line with best practices.
Another resource person , Mr. Huab Terkure Alexl, later on ,exposed participants to a hands-on session covering filing and indexing, where staff engaged in brainstorming activities that encouraged team collaboration and peer learning, reinforcing Legislative and Security Standards
The second day of the workshop started with a knowledge review session before diving into legal and strategic aspects of record keeping by , Mr. Asishana Ozoveshe, representing the Centre for Management Development (CMD), who delivered a thought-provoking lecture on the legislative implications of documentation, stressing how accurate records support transparency, accountability, and compliance in public service.
Thereafter , Mr. Alex Tekure delivered a powerful session on archival management and risk mitigation, highlighting the dangers of poor documentation practices and the importance of classifying, securing, and tracing official files using registration numbers and proper filing systems, as well as Digital Leap Through Cloud Solutions
Furthermore, Mr. Ozoveshe took over the final session session of the day by introducing participants to cloud computing for record storage. He emphasized the necessity of transitioning from manual processes to digital platforms to ensure accessibility, data protection, and long-term preservation of sensitive documents.
The HCC, Hon.Bashir Abubakar,MFR, in his Keynote Address and closing remarks after an impressive feedback session with participants sharing their key takeaways reiterated the importance of institutional knowledge and responsible record keeping.
According to the HCC Chief”“Information is knowledge and knowledge is power,” he Abubakar emphasized.
The Honourable Chief Commissioner of PCC later urged the staff not to only applying the lessons acquired during the workplace alone but to also make good use of it in their engagements with communities, religious bodies, and youth organizations ,while further stressing the advantages of
• Professionalism and strict duty adherence
• Proper handling and confidentiality of documents
• Organizational discipline and procedural compliance
• Inclusiveness, noting that even drivers and support staff will benefit from the upcoming 2025 Annual Budget
The Honourable Commissioner lastly lauded all the resource persons for delivering a real practical and relevant knowledge, describing the training as an investment into organizational integrity and service excellence.
To both management and all the participants at the workshop, they widely acknowledged that the training was timely, impactful, and empowering attendees with a renewed commitment to uphold accountability, maintain proper documentation, and support the Commission’s ongoing transition into a fully digital, responsive public institution. (NAN)