By NAN
In a bid to enhance staff capacity and drive institutional efficiency, the Public Complaints Commission (PCC) has successfully concluded a 3–day training workshop for staff at its headquarters in Abuja.
The workshop, which took place between Monday, 7th July to Wednesday, 9th July, 2025, with theme: “Enhancing Computer Knowledge, Public Relations, and Social Media Skills” witnessed staff from various departments participating.
The capacity-building initiative was formally declared open by the Director, Administration, Mr. Samuel Karatu, who represented the Honourable Chief Commissioner, Honourable Bashir Abubakar, MFR.
Mr. Karatu in his opening address emphasized the importance of training and professional growth in service while urging all participants to approach the training with a commitment and enthusiasm to learning and sharpening up their skills for personal growth and in the overall interest of the Commission.
The workshop which was specially designed to equip Staff of the Commission with modern skills essential to today’s workplace for optimal service delivery.
The training workshop featured intensive sessions on Public Relations (PR), Social Media Strategy, Digital Communications, basic computer skills, Crisis and Conflict Resolution as well as technical knowledge on Hardware and Software Mechanism.
Facilitators, during their various sessions respectively stressed the critical role of Public Relations in shaping the image and credibility of the Commission within the ecosystem.
Furthermore, the thrust of the training workshop was also aimed to remind the Staff of the Commission to be conscious about the critical importance of an effective communication skills particularly in the area of Social and Community Engagement with stakeholders and the general public without causing infractions whatsoever in order to achieve their desired and ultimate purpose of promoting transparency, building trust and confidence.
During the practical sessions on Social Media, Public Relations and ICT, participants were exposed to the power of digital platforms in promoting government institutions and ways to maximally improve their productivity level at work place.
The training sessions also avail the participants the opportunity to learn on how to leverage on the major available Social Media platforms such as Facebook, X and Instagram, as a veritable tool to boosting corporate public visibility, effectively engaging all segments of the general public, and to practically promote the Commission’s work in real time.
Practical expository was also conducted on content creation, audience engagement, etiquette, and analytics, in addition to a focused session on conflict resolution which highlighted practical strategies for managing workplace disagreements and fostering a harmonious working environment.
To complement these soft skills, participants also received hands-on tutorials in basic computer operations and cybersecurity essentials, while digital skills module aimed to ensure that all staff, regardless of department are digitally empowered to perform effectively in a technology-driven world.
The highly conceptualized interactive, practical, and enlightening workshop attracted commendations from both participants and the leadership of the Commission.
The closing ceremony, on the 3rd day was gracefully attended by Honourable Chief Commissioner, Hon.Bashir Abubakar, MFR, the Secretary to the Commission, Hajia Aishatu Aliyu and the Federal Commissioner representing Kaduna state, Honourable Sani Idris.
Speaking at the event, the Chief Ombudsman of the Federation after conducting a random test for the participants, finally commended both the facilitators and participants and reiterated the Commission’s commitment to staff development.
The HCC further disclosed that the training is the first of many strategic efforts aimed at empowering all personnel, irrespective of departmental differences across all 36 State offices of the Commission.
Honourable Abubakar during his preliminary engagement with participants and receiving impressive feedback on the impact of the training , emphasised the value of effective communication, attentiveness, and professionalism in delivering the Commission’s mandate.
The HCC also charged staff to carry out their duties with excellence and integrity, describing their roles as “divinely assigned” and crucial to reconciliation and nation-building.
The event concluded with the presentation of certificates to all participants by the Honourable Chief Commissioner and group photograph. (NAN)